About Flightremedy
We help air passengers claim the compensation they are legally owed.
Why we exist
Every year, millions of air passengers experience flight disruptions that entitle them to financial compensation under UK or EU law. Most of them never receive a single pound or euro.
Some do not know the right exists. Others find out, try to claim directly from the airline, and give up when they receive a rejection letter full of legal language. A few escalate, but the process is time-consuming and unfamiliar, and most passengers eventually walk away.
EU Regulation EC 261/2004 has been in force since 2005, and the UK kept its own equivalent, UK261, after Brexit. Neither is a scheme or a promotion. They are laws that require airlines to pay fixed cash compensation when they disrupt your travel.
UK261 covers anyone whose flight departed from a UK airport, on any airline, and anyone whose flight arrived in the UK on a UK or EU airline. EU261 works the same way for the EU. If you flew from Heathrow, Gatwick, Manchester or any other UK airport and your flight was badly delayed or cancelled, you very likely have a legal right to claim.
Airlines know this, and they know that most passengers never claim. The process requires knowledge of the regulation, persistence through the airline's internal procedures, and often a willingness to escalate when the first response is a rejection. Most passengers simply accept the disruption and move on. That is exactly what airlines are counting on.
Flightremedy was founded to change that. Our mission is simple: to make it easy for every passenger to claim the compensation they are legally entitled to, without having to understand the law, navigate airline bureaucracy, or risk their own money doing it.
Rayner van Wyk
Founder, Flightremedy
Chartered Accountant (South Africa)
Meet the founder
“I saw too many people walk away from money they were legally owed, simply because they did not know about the regulation or did not know where to start. That is what we fix.”
Flightremedy was founded by Rayner van Wyk, a qualified Chartered Accountant with a deep passion for the travel industry. Rayner has spent the majority of his career working in the Online Travel Agency sector, most notably for one of the largest OTAs in the world, where he gained firsthand insight into how airlines and travel businesses operate at scale.
Through his years in the industry, Rayner observed a persistent and frustrating problem: passengers who had been delayed, stranded, or turned away had a clear legal right to compensation, but no practical way to pursue it.
Rayner founded Flightremedy with a single goal: to level the playing field. With his background in financial accountability and his understanding of how travel businesses work, he built a service designed to pursue claims rigorously, charge fairly, and communicate honestly.
Who we are
Flightremedy is run by FLIGHTREMEDY (Pty) Ltd, a company registered in South Africa, and helps passengers who live in the United Kingdom and in South Africa. Our UK terms are governed by the law of England and Wales, and you keep all your rights under UK consumer law.
Our commitment to you
Transparency
Our fee is 30% of the compensation paid, including VAT. It is shown in full before you sign, and it stays 30% if we go to court. You will never be surprised by what we charge.
Honesty
If we do not think your claim has merit, we will tell you. We will not pursue a claim we believe has no realistic chance of success.
Diligence
We pursue every viable claim through every available channel, including legal proceedings where justified.
Security
Your personal data and identity documents are handled with the utmost care, encrypted at rest, and processed under the UK GDPR, as our Privacy Notice (UK) explains.
Ready to claim what you are owed?
It takes under 5 minutes to submit your claim. Flightremedy handles everything from that point. You pay nothing unless compensation is paid.
No upfront cost · 30% fee including VAT, only on success · Paid in pounds to your UK bank account