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Cookie policy

Last updated: 21 October 2026

What are cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work correctly and to provide website owners with information about how their site is being used.

How we use cookies

Cookie TypeDescription and Basis
Strictly necessaryRequired for the website to function. These include session cookies that keep you logged into your account, security tokens, and a cookie recording the country you are visiting from, so we know whether to ask for your consent. These cannot be disabled. No consent required.
FunctionalRemember your preferences such as language settings. These improve your experience but are not essential. Loaded only with your consent.
AnalyticsUsed to understand how visitors use the website so we can improve it (e.g., which pages are visited most). In the EU, UK and Switzerland, loaded only with your consent. Outside the EU, UK and Switzerland, analytics and advertising measurement run by default and personalised advertising does not. You can reject them at any time in Cookie Settings, in the footer of every page.
MarketingWe use Google Ads and Meta (Facebook/Instagram) advertising cookies to measure and improve our advertising campaigns, and to show you relevant ads. Google Ads measurement cookies follow the same rule as analytics. Ad personalisation (remarketing) and Meta cookies load only with your consent, wherever you are.

Managing your cookie preferences

If you visit from the EU, the UK or Switzerland, you will be shown a cookie consent banner on your first visit, on our website and our claim pages. You can choose to accept all cookies, reject non-essential cookies, or manage your preferences individually. Wherever you are, you can make or change these choices at any time by clicking the ‘Cookie Settings’ link in the footer of the website.

Third-party cookies

The third-party cookies we use are set by Google (Google Ads and Google Analytics) and Meta (Meta Pixel). These are subject to the privacy policies of those third parties. Where we use third-party analytics tools, we ensure that IP addresses are anonymised and data is processed in accordance with the UK GDPR.

More information

For more information about how we use your data, please see our Privacy Notice (UK). If you have questions about our use of cookies, contact us at info@flightremedy.com.

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Flightremedy is a flight compensation claims service operated by FLIGHTREMEDY (Pty) Ltd. UK customers assign their compensation claims under UK261 or EU Regulation EC 261/2004 to Flightremedy, which pursues them in its own name, or in the customer's name under the authority in the same agreement, on the same terms. Our fee is 30% of the compensation paid, including VAT, charged only on success. We are not a law firm and do not provide legal advice. Use of this service is subject to our Terms and Conditions (UK).

© 2026 FLIGHTREMEDY (Pty) Ltd. Registration number 2026/554635/07. Registered in the Republic of South Africa. All rights reserved.